Exam ITIL-4-Foundation Learning, ITIL-4-Foundation Valid Mock Exam
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ITIL 4 Foundation Certification Exam is an online exam that can be taken from anywhere in the world. ITIL-4-Foundation Exam consists of 40 multiple-choice questions, and the passing score is 65%. ITIL-4-Foundation exam duration is 60 minutes, and candidates are required to complete it within the given time frame. ITIL 4 Foundation Exam certification is valid for life, and individuals who pass the exam can use the ITIL 4 Foundation certification on their resumes and business cards, which can enhance their career prospects.
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ITIL 4 Foundation Exam Sample Questions (Q107-Q112):
NEW QUESTION # 107
What is the value of a service?
- A. The amount of money that is created or saved for the service consumers by using the service.
- B. The benefits, usefulness, or importance of the service, as perceived by the stakeholders
- C. A result for a stakeholder enabled by the outputs of the service
- D. A tangible or intangible deliverable of the service
Answer: B
Explanation:
In ITIL 4, value is defined as the perceived benefits, usefulness, and importance of something. Applied to services, this means that the value of a service is not just about cost savings or technical features, but how stakeholders perceive the benefits, the usefulness, and the importance they receive from using the service.
This aligns directly with option A, which reflects the ITIL wording about benefits, usefulness, and importance as perceived by stakeholders.
The other options reflect different ITIL key terms:
* Option B focuses only on financial benefit. While financial impact is part of value, ITIL 4 makes clear that value is broader and based on perception, not just money.
* Option C describes an output: ITIL defines an output as a tangible or intangible deliverable produced by an activity.
* Option D describes an outcome: ITIL defines an outcome as a result for a stakeholder enabled by one or more outputs.
Because value is specifically about perceived benefits, usefulness, and importance, the correct answer is A.
NEW QUESTION # 108
What is the MOST LIKELY reason mat incident management would need a temporary team to work together?
- A. To escalate an incident to a supplier or partner
- B. So customers and users are provided with timely updates
- C. To resolve a complex or major incident
- D. So users can resolve their own incidents with self-help
Answer: C
Explanation:
The incident management practice aims to minimize the negative impact of incidents by restoring normal service operation as quickly as possible1. A complex or major incident is an incident that has a significant impact or urgency for the business and requires a high level of coordination and resources to resolve2. This may require a temporary team to work together, such as a major incident team or a swarming team3. References: ITIL Foundation - ITIL 4 Edition, page 14; ITIL 4 - A Pocket Guide, page 32; ITIL 4 Practice Guide: Incident Management, page 8.
NEW QUESTION # 109
Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals
- A. 1 and 2
- B. 3 and 4
- C. 1 and 4
- D. 2 and 3
Answer: C
Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-service-request-management/
NEW QUESTION # 110
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding
principle.
- A. tools
- B. measurement
- C. process
- D. plans
Answer: B
NEW QUESTION # 111
What is used as a tool to help define and measure performance?
- A. A service level agreement
- B. A change schedule
- C. A continual improvement register
- D. An incident record
Answer: A
NEW QUESTION # 112
......
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